GENERAL TERMS OF SALE AND USE
BackREWARD.eu is a service of BACKREWARD, joint stock company with capital of 1,000 euros, whose registered office is located 693 rue de la Bretechelle -78,370 PLAISIR, France, registered with the Trade Court and Companies of Versailles area under the number 821 492 980
Article 1 – Definitions
In these general conditions of sale and use, the following terms, either in the singular or plural, shall have the following meanings:
- BackREWARD: refers to the publisher’s website
- Site: designates all content and pages accessed via address www.backreward.eu
- Service: refers to all the services offered to Users by the Site, based on either Losers or Finders
- Visitor: refers to any person viewing the Site
- User: any person using the services offered on the Website and more particularly Losers and Finders
- Finder: any person who finds an object belonging to another person and using the Site Services in order to return it to the Loser
- Loser: any client who lost a Lost Object
- Lost Object: any moveable property, which the owner is the Loser, astray by Looser
- Customer/Member: any person who acquired a Marking to allow the Finder to return lost property belonging to him, in exchange for the Reward
- Marking: is the label containing the Unique Code, purchased on the Site by the Customer/Member and intended to be placed on the property
- Unique Code: means the code to (i) identify the Lost Object on the Site, (ii) to notify the Loser that the Lost Object was found and (iii) inform the Finder on the Reward
- Reward: any amount of money between 0 and 1000 that the Loser intends to offer to the Finder in exchange for the return of a Lost Object
- Customer Account: means the account to be created to become Customer/Member containing personal space, accessible from the section
“My Account” and which consolidates data and personal information of the Customer/Member
- Subscription: refers to the period of validity of labeling chosen by the Customer when purchasing
- Recommendor: means the Customer whose mail address used for his Client Account was reported by at least 5 Recommendees when creating their own Customer Account
- Recommendee: any Customer who informes the email address of his Recommendor in the creation of its Customer Account and who bought at least one Marking on the Site
Article 2 – Purpose
These general conditions of sale and use are intended to define the conditions under which BackREWARD makes the Services available to Users and Visitors.
These general conditions of sale and use govern the sale, by BackREWARD, of the Markings, and the use of the Site and the Services by Users and Visitors
Any person browsing the site (Visitor, User, Customer, or other) leads to the acceptance of the present terms of sale and use.
At any time, the Visitors and Users can view and print a copy of these terms of sale and use.
The present general conditions of sale and use may be modified at any time by BackREWARD.
Article 3 – Description of the Site / Service
The Website offers a solution to help return lost items including detailed services below.
3.1 Acquisition of Markings
3.1.1 Creating a Customer Account
Any user of the website who intends to purchase Markings must first create a Customer Account.
To create a Customer Account, the User must provide the following information:
- Name (s) and first name (s)
- valid email address,
- confidential password chosen by the User
The Customer Account will be validated only after validation of the confirmation email that will be sent to the User by BackREWARD on the email address provided by the latter.
It is noted that any person making a false statement for herself or for another person is subject to criminal sanctions.
3.1.2 Purchase of Markings
The Website offers the following products (the “Products” below):
– The purchase of a valid Marking for a period of one year from the receipt of the Marking by the Customer (“Marking Pack 1”)
– The purchase of five valid Markings for a period of one year from the receipt of Markings by the Customer (“Markings Pack 5”)
– The purchase of a Marking valid indefinitely after purchase,
– The purchase of five Markings valid indefinitely after purchase.
Product prices are indicated in euros all taxes included, excluding the cost of administration and shipping.
For orders to countries other than France, the User will be personally responsible for any possible customs duties or other local taxes, import duties, etc … which may be payable.
Back REWARD reserves the right to change prices at any time. However, the products will be billed based on rate in effect at time of order validation.
The products remain the full property of BackREWARD until full payment. Risk of loss and damage to products are automatically transferred to the buyer as soon as he has received them.
Any order for Products is made online on the www.backreward.eu site.
Contractual information is presented in French and will be confirmed in a document with the final confirmation of your order.
The User declares to have read and accepted without reservation the general conditions of sale and use before placing the order.
The validation of the order implies acceptance of the terms of sale and use.
In case of unusual order or suspected order Backreward has the authority to cancel the order
Products are delivered to the shipping address provided by the User in the order and within the time specified on the order confirmation page.
The delivery includes the shipping time and processing time.
In any case, according to legal provisions in the event of late delivery, the User will benefit from the possibility to terminate the contract in the terms and conditions defined in articles L 138-1 and according to the Consumer Code.
The User must pay the quoted price to validate the order
The settlement of purchases can be made using the following methods of payment:
- Credit Card (Carte Bleue, Visa, Eurocard Mastercard)
- Bank check
- Bank Transfer
=> Customer Service (contact information to email or phone / fax)
For information or questions, the Customer Service BackREWARD is available:
– By mail to the following address: Customer Service – 693 rue de la Bretechelle -78,370 PLAISIR
– By e-mail to the following address: firstname.lastname@example.org
– Via the contact form by clicking here
3.1.3 Right of withdrawal
In accordance with legal provisions in force (Article L.121-21 of the Consumer Code), the User has a period of 14 days from the receipt of the product (s) to exercise his right of withdrawal without having to give reasons or pay a penalty. After communication of this decision to exercise his right of withdrawal within this period of 14 days, the User has another 14 days to return the products concerned by this withdrawal.
In case of withdrawal within the period referred above, only the price of the products and the shipping costs will be reimbursed, the cost of return will remain under the User’s responsibility.
Reimbursement by BackREWARD will occur no later than the day the products have been returned and will be done by the same means of payment used to purchase the products, unless the User accepts that the refund be made by other means of payment.
The return of the purchased products must be made in the original condition, allowing for their resale as new. If depreciation of the product resulting from the handling other than those required for this return, its condition remains the responsibility of the User.
In order to exercise his right of withdrawal, the User must complete and return the form below
by post to the following address: Customer Service / Withdrawal – 693 rue de la Bretechelle -78,370 PLAISIR
or by mail to : email@example.com
I notify you hereby of my withdrawal from the contract for the sale of the item below:
Date Ordered ………………….. / Received on………………………
Order number ……………………………… ..
Consumer Name ………………………………… ..
Consumer Address ………………………………
Signature of consumer (only in case of notification of this form on paper)
Date ……………………… ..
3.2 Activating the ID / Reward
3.2.1 Activation of the identifier
Each Marking has a unique ID, and is provided to the Customer upon delivery.
In order to implement the Service for the return of Lost Object, the Customer must activate his unique code on the web site.
To do this, once in possession of the Marking purchased, the customer needs to connect to its Custmer Account and enter the activation code provided with the Marking.
Until he has been informed that the Lost Object was found, the customer always has the option to deactivate the Marking, if he no longer wishes to offer a Reward in the event that the Lost Object would be found.
3.2.2 Determination of Reward
After enabling the ID, the Customer must determine the Reward.
To do this, he must go on his Customer Account and enter the desired amount.
Until he has been informed that the Lost Object was found, the customer can always change the amount of the Reward.
However, no change in this amount can be made after being informed that the Lost Object was found.
3.3 Information on Lost Object
3.3.1 Connection of the Finder
Once the Lost Object is found, the Finder visits the site and informs the ID number on the Marking found on the Lost Object.
The finder must then fill in the following items:
- Name(s) and Last Name(s),
- valid email address,
- Bank details for payment of the Reward.
This information will be considered valid only after validation by the Finder of the confirmation email that will be sent by email to the address BackREWARD indicated to the Finder.
IT IS REMINDED TO THE FINDER, THAT UNDER LAW, INCLUDING THE LAW OF 23 MAY 1830 ON OBJECTS WHEN THE OWNERS ARE UNKNOWN AND ARTICLE 717 OF THE CIVIL CODE, LOST OBJECTS MUST BE RETURNED, FAILING TO DO SO WILL EXPOSE HIM TO PENALTIES FOR ILLEGAL HOLDING FOR A PROPERTY OF OTHERS.
It is also reminded that any person making a false statement for himself or for another person is subject to criminal sanctions.
3.3.2 Customer Information by BackREWARD
Once the information indicated by the Finder is validated by BackREWARD, BackREWARD will promptly notify the LOSER that the Lost Object was found.
This information is by email.
3.3.3 Payment of Reward
Once informed by BackREWARD the Loser decides if he wants to recover his property and pay the Reward to the Finder.
Should the Loser want return of the Lost Object, then he should have to pay the Reward.
This Reward is paid to BackREWARD which collects the sum as custodian.
After confirmation of the return of the Lost Object by the Loser, which carries irrevocable mandate of the latter to pay the Reward to the Finder, BackREWARD will pay the Reward to the Finder.
The Reward includes a commission equal to 10% of the total amount to the benefit of BackREWARD who will retain the amount due as commission.
The settlement of the Reward to the Finder will be effected by a payment online via a secure credit card or bank transfer.
BackREWARD remain holder of the Reward for a period of 30 days. Therefore, if within that period the Loser does not inform BackREWARD of the return of the Lost Object, and / or Finder confirmed not having returned the Lost Object, BackREWARD will refund the Loser of the amount of the Reward, without preserving the amount of commission.
The Loser, once informed that the Lost Object was found, may nevertheless waive to pay the Reward. This decision involves waiver from the Loser, to have the Lost Object returned by the Finder. BackREWARD shall in no event be liable for such a decision.
Any waiver by the Loser to pay the Reward and thus to obtain the return of the Lost Object, BackREWARD will inform the Finder.
The fact that the Loser waives return of the Lost Object, leaves possession of the Lost Object in the hands of the Finder.
3.3.4 Linking the Loser and Finder / Return of the Lost Object
Since (i) he has been informed that the Lost Object was found and (ii) he has paid the Reward as provided in section 3.3.3 above, the Loser will obtain from BackREWARD the details of the Finder.
The Loser and the Finder then make it their business to contact each other to arrange the return of the Lost Object. BackREWARD assumes no responsibility in this regard.
Once the Lost Object has been returned to the Loser by the Finder, the Reward will be paid by the BackREWARD to the Finder, net of commission received by BackREWARD.
It is emphasised that failure to return the Lost Object within 30 days following the payment of the Reward by the Loser to BackREWARD, under the conditions laid down in Article 3.3.3 hereof, the Reward will be returned in full, Including commission, to the Loser.
In the latter case, the Loser and the Finder will be personally responsible for the return of the Lost Object, BackREWARD assumes no responsibility in this regard.
3.4 Operation of the Subscription
According to the “Pack Marking” chosen by the Client (see section 3.1.2 above), the Subscription will be valid:
– Either for a period of one year from the receipt of the Marking by the Customer
– Either indefinitely after receiving the Marking by the Customer
A Marking which becomes unusable because of the Customer, will automatically terminate the Subscription for the Marking concerned and will no longer allow the client to access the service for the Marking concerned.
The customer will be notified by mail one month before expiry of the subscription period of one year, of the posibility to renew it.
In the absence of the Customer Response, a second email will be sent to him seven (7) days before the expiry of the Subscription.
In case of non-renewal of the subscription expiry, the unique code will be automatically disabled and will no longer be recognized by the Site.
Therefore, should the Unique Code be disabled, it will no longer allow (i) the Loser to be informed of Lost object found and thus obtain its return via the Site (ii) to contact the Finder and Loser for Reward.
At any creation of a Customer Account, the Recommendee can indicate his Recommendor email address.
Any Recommendor having subscribed for a duration of one year, and having at least 5 Referrals who have filled his email address, will be offered to renew his subscription for a period of one year.
All Recommendors under Subscription for an indefinite period, with at least 5 Referrals have filled email addresses, will be offered a valid Pack 1 Marking for one year.
Article 4 – Security
The site is equipped with a security system. SSL encryption process ensures complete security of all transactions on the site and the most effective possible protection of all data related to payment.
Article 5 – Responsibilities & Duties
5.1 Liability & obligations of the Finder
The Finder ensures that all information provided by him in any use of the Site is accurate. It is noted that any person making a false statement for himself or for another person is subject to criminal sanctions.
The Finder that is identified on the Site shall, in accordance with the applicable regulations, restore the Lost Object to the Loser, unless the Loser does not want the Lost Object to be returned to him, as indicated in Article 3.3.3 of these terms of sale and use.
The Finder will return the Lost Object as agreed with the Loser.
The Finder is responsible for keeping evidence that he has returned the Lost Object, should any dispute orose.
5.2 Disclaimer & Customer obligations / Loser
The Client / Loser guarantees that all information provided by him on the Site and in the creation of the Customer Account is accurate and current. It is noted that any person making a false statement for himself or for another person is subject to criminal sanctions.
The Client / Loser : Return of the Lost Object:
The Loser has :
- to agree with the Finder for the conditions of return of the Lost Object
- to pay the Reward to BackREWARD
- to settle the commission due to BackREWARD as specified in section 3.3.3 of these terms of sale and use
- to inform BackREWARD of the actual return of the Lost Object by the Finder.
5.3 Liability & obligations BackREWARD
BackREWARD undertakes to implement all reasonable means to maintain the operational site (24 hours / 7days). BackREWARD cannot however be held responsible for any unavailability, interruption, malfunction of any site due to force majeure or the intervention of a third party.
BackREWARD undertakes to deliver Marking(s) to the Client / Loser within the time specified in the order.
BackREWARD undertakes to inform the Client / Loser promptly of the finding of the Lost Object and put the Finder and Loser in touch so that they can determine the return conditions.
BackREWARD ensures the confidentiality of data stored on the Site.
BackREWARD assumes no responsibility in the following cases:
- incorrect information provided by any user of the Site
- non-return of Lost Object by the Finder
- exchanges between the Finder and the Loser
- waiver of Loser to return the Lost Object and pay the reward
- damage to the Lost Object .
Article 6 – Intellectual Property
All texts, comments, illustrations, works and images reproduced or represented on the Site are strictly reserved under copyright as well as intellectual property and this for the world.
As such, any reproduction of total or partial reproduction of the Site for any or all of the elements found on the Site is strictly prohibited.
In accordance with the Code of Intellectual Property, only use for private use is allowed.
Company names, trademarks and distinctive signs displayed on the Site are protected under trademark law. Reproduction of all or part of the aforementioned signs is strictly prohibited without express written prior consent of the trademark owner.
Article 7 – Your Personal data
The personal data and personal information about you is necessary to manage Your order and delivery of services provided by the Website.
They can be sent to companies that contribute to these services, such as those responsible for the execution of services and orders for their management, execution, processing and payment. This information and data is also stored for security purposes, to meet legal and regulatory obligations and to allow BackREWARD to improve and personalize the services offered to users and the information they receive.
Under the Data Protection Act of 6 January 1978, the User has a right of access, rectification and denial to personal data. To exercise these rights, simply contact BackREWARD:
– By mail to the following address: Customer Service – 693 rue de la Bretechelle -78,370 PLAISIR
– By e-mail to the following address: firstname.lastname@example.org
Article 8 – Applicable Law / Claims / Litigation
These general conditions of sale and use are subject exclusively to French law in their interpretation and implementation, with the exception of the rules governing conflict of laws.
In case of complaint, the User is invited to contact BackREWARD:
* By mail to the following address: Customer Service – 693 rue de la Bretechelle -78,370 PLAISIR
* By e-mail to the following address: email@example.com
In case of dispute, the French courts will have jurisdiction and the User may enter to choose the jurisdiction located according to (i) the place of delivery (ii) the registered office of BackREWARD or (iii) the place where he lived at the conclusion of the contract or when dispute occurred.